Landlord-Tenant Disputes And How To Avoid Them

Written By PropertyLoop
March 04, 2021

Being a landlord isn’t all plain sailing by any stretch of the imagination. You’re renting a house to people who are essentially strangers, so there are bound to be a few ups and downs along the way. However, maintaining a good relationship with your residents and avoiding tenant disputes is the best way to help things continue on as smooth a trajectory as possible. If you are about to list your property via an online property agent,  there are a few very effective ways to help foster this relationship.

As a landlord, undertaking a diligent check of the property before tenants move in may well sound obvious, but many are keen just to get the cash coming in as soon as possible. Have a thorough check around for any damage or repairs which are needed as well as the state of the furnishings. Is everything in good condition? This won’t just ensure you know how your property is doing, but it will also show tenants you care about the place and that you as a landlord take care of it – and will go some way towards taking care of them.

It’s for this reason that the same checks should be applied to tenants. Make sure you have all of the references needed to form an impression of exactly who you are renting it out to. This could make the difference between a house full of young professionals, or a death metal band who just want to party all night long. One thing you can do is call previous landlords for a reference and check out what their previous tenancy was like and if any significant problems arose.

Tenancy Agreement

Again, it sounds simple, but both the landlord and the tenants must be one hundred percent clear of the obligations stated in the tenancy agreement. This means carrying out repairs in a timely manner, giving your tenants written notice when you need to enter the property and any other explicit stipulations which it contains.


A good landlord-tenant relationship is truly the foundation you are looking for when it comes to those living in your property. Things like Christmas cards or regular communication is absolutely essential, helping establish a face and a personality for both parties. Always make sure you respond quickly to any queries or requests. However, the tenant should also be aware that you can’t be there to reply immediately at four in the morning if the request can wait until the next working day.


Usually, the main cause of disputes is a failure to rectify problems or issues promptly. Tenants are well within their rights to ask for repairs or maintenance works to the property. But they have to give you a reasonable timeframe in which to respond and arrange to complete them. They are not within their rights to demand them fixed instantly, unless it’s a major issue which could cause immediate harm either to them or to the property itself. Regarding repairs, always chat to them and keep them in the loop about what is going on and when. This will help build a strong relationship and avoid tenant disputes based on mutual communication.

Tenant Fees Ban

As of June 1st 2019, the Tenant Fees Ban came into effect, banning landlords or agencies for charging money to carry out reference and credit checks. Make sure your tenants are aware of this – they will appreciate it very much and it may go some small way towards establishing a solid ground between both parties right at the start of the tenancy. It goes without saying that unlawful charges and exorbitant fees are a certain way to start a tenant dispute.

PropertyLoop is the world’s first commission free lettings platform. Our platform allows landlords to advertise their rental, reference tenants, curate an agreement, register the deposit and collect rent completely for free! There are no hidden charges, upfront fees or any catches.   

Built by experienced property investors and landlords, PropertyLoop connects renters with the owners directly. Your property is featured on all major search and comparison portals as well as advertised by PropertyLoop everywhere else on the Internet. You don’t have to worry about finding the good renters, that’s the job for the platform. Receive offers straight to your mailbox and select the renters that are right for your property. Need access to busy London property market? No problem at all! PropertyLoop is the London market specialist with years of experience and unique knowledge. Whatever your needs are, you can always speak to friendly support staff. Renting property is made as simple as one, two, three. 

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