PropertyLoop’s Rent Collection Service is an automatic feature included in our basic lettings fee and service. It ensures that rent is collected efficiently and on time, removing the hassle of manual tracking for landlords. Our smart and comprehensive tech system sends automated notifications to tenants when rent is due, when it has not been paid, and follows up with emails and texts to encourage timely payments. However, it is important to note that this is not a fully managed service—landlords remain responsible for handling arrears and any further action required if a tenant fails to pay.
What Is Included in Our Rent Collection Service?
As part of our standard lettings service, the Rent Collection feature provides:
-
Automated Rent Collection – We collect rent from tenants and transfer it to the landlord’s account promptly.
-
Instant Notifications – If a tenant is late on payment, both the landlord and tenant receive automated reminders via email and text.
-
Full Transparency – Landlords can track payments and arrears through their online portal.
What This Service Does Not Include
While PropertyLoop’s Rent Collection Service simplifies the payment process, landlords should be aware that it does not include:
-
Chasing Rent Arrears Beyond Notifications – If a tenant fails to pay, landlords are responsible for taking further action to recover overdue payments.
-
Legal or Eviction Assistance – We do not manage legal proceedings or eviction processes if arrears persist.
-
Property Management Tasks – Maintenance, inspections, and tenant communication beyond rent collection remain the landlord’s responsibility.
Self-Managing Landlords: Handling Rent Arrears
Since we do not fully manage properties, self-managing landlords will need to take care of arrears themselves. This includes making direct chaser calls and following up on outstanding payments. To help landlords navigate this process, we have created a step-by-step guide on handling rent arrears, which you can access here.
Why Use PropertyLoop’s Rent Collection Feature?
As an included part of our basic lettings service (at no extra cost), our Rent Collection feature provides landlords with convenient automated payments and clear communication on arrears. It allows landlords to focus on other aspects of their rental business without the stress of chasing rent payments, while still retaining full control over property management.